Last updated: August 19, 2026
This policy explains how Autonomax handles cancellations, and how we address a genuine discrepancy between an agreed written scope and a delivered report, analysis, design, technical document, or prototype documentation.
1. Cancellation Before Work Begins
Cancellation requests made before work has begun may be accepted, and any amount paid will be assessed for a refund in accordance with applicable law.
2. Cancellation After Work Begins
Once work has begun, fees for completed work, approved work in progress, and approved third-party costs remain payable and are not refunded, except where required by applicable law or where we are unable to provide the agreed service.
3. Service Remedy — Our Preferred Approach
If you believe there is a genuine discrepancy between a written agreed scope and the delivered report, analysis, design, or prototype documentation, our preferred remedy — instead of an automatic refund — is:
- A reasonable review of the reported discrepancy.
- A reasonable correction or clarification of the issue identified.
- An updated report, design revision, or clarification within the agreed scope.
To start this process, contact us at info@autonomax.site with your order or invoice details and a description of the discrepancy. This remedy process does not include lifetime support, lifetime updates, or unlimited revisions.
4. Refund Assessment
Refund requests are assessed fairly and case-by-case, and are provided where required by applicable law or where we are unable to provide the agreed service. This is not a blanket no-refunds policy.
5. Mandatory Consumer Rights
Nothing in this policy excludes any mandatory consumer rights you have under applicable law.
6. How to Request a Remedy or Refund
Email info@autonomax.site with your order or invoice reference, the service purchased, and a description of the issue, and we will respond with next steps.